Returns Policy

If you wish to return/exchange something, send us an email at lissemnl@gmail.com with your order number and concern.

Return/Exchange

• Only on-hand items/items WITHOUT customization may be exchanged, unless custom item is damaged (seller's fault).
• Items may be exchanged for a different style / color, provided that shipping will be handled by the buyer. 
• Customers are entitled to a refund only if there is a defect in the quality of goods. Change of mind is NOT a reason to request for a refund.
• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. We request that you return the item the same way you received them - folded and packed neatly.

Refunds

• Once we receive your item, we will inspect it and notify you on the status of your refund.
• If your return is approved, we will initiate a refund through bank transfer (we will ask for your bank details - BDO or BPI accounts only). 

Shipping

• You will be responsible for paying for your own shipping costs for returning the item, unless it is the seller's fault (wrong item delivered, damaged item delivered).
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you have any questions on how to return your item, you may contact us at lissemnl@gmail.com or through our social media channels.